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Frequently asked questions

Please see the delivery page for latest lead times.

Yes we can ship to these areas.  Carriage costs will be calculated on checkout. Transit time is usually 2-3 days once dispatched.

Yes we can deliver to most worldwide destinations.  For countries already defined, carriage costs will be calculated on checkout.  If your country is not listed, please contact us directly via email.

All our burner kits and gas fire pits are available for natural mains gas or bottled LPG propane gas.  Ensure you select the desired gas type when ordering.

We can’t change the dimensions of our burner kits as the product is CE approved in it’s current size & form. If you want a larger fire pit, you can install multiple burners side by side. Each kit would operate independently with their own control box.

We supply 2 x 5kg bags of lava rock, which is perfect to cover the burner.  If your pit is larger than the burner, you can buy additional lava rock.  Remember to place lava rock only one layer deep as excess lava rock will limit the flame size & can cause the burner to overheat.

We don’t have a showroom.  Our Southampton address is just a registered office, and there are no fire pits to see there. We have our workshop in Lymington Hants and I often invite local customers to my own home, if you want to see & feel a fire pit working.

Our burners have been tested & CE approved for use with the lava rock that we supply with the burner.  If you use anything else, that won’t have been tested, and may not work as desired.

We advise against using a glass screen with our burner kits.  They tend to block some of the the heat from reaching you & the glass can become hot, creating a potential hazard. They also reduce the airflow reaching the burner, so can cause the flames to be smaller.

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Sales

@brightstarfires.co.uk

01425 626 171

Monday to Friday
9am - 5pm