Support

Gas Fire Pit Maintenance and Servicing

Brightstar Fires gas fire pit pilot light lit

General Maintenance, Troubleshooting and Servicing

General Maintenance

  • Ensure the burner area is kept clean and clear of dirt and especially anything combustible.
  • Ensure the air ventilation at the base of your fire pit is clear at all times.
  • Keep your gas fire pit covered when not in use, to keep rain water from blocking the burner jets.
  • Lava rock might eventually show signs of soot, which will not harm the rocks, but could build up and block the burner jets. Simply remove the rocks and wash and scrub with a stiff brush to remove the soot.
  • If you haven’t used your gas fire pit for some time, it might attract spiders and other insects.  It’s recommended you remove the lava rocks. Clear the burner area of anything that doesn’t belong and then replace the lava rocks.
  • The control box and valve lever can be cleaned with a suitable stainless steel cleaning product.
  • For LPG models connected to a bottle, regularly check the condition of the hose and replace if necessary.

Servicing

  • Regularly follow the general maintenance tips above.
  • Sometimes some of the burner jets can become blocked with soot, or dust from the lava rock.
  • After removing the lava rock, light the burner, and ensure all jets are clear. If not, they can be cleared with a pin or paperclip.  (Turn the burner off before trying to unblock the jet)
  • If you cannot get your burner to light, this can be caused by a number of situations. Please download the troubleshooting guide which will help to identify the cause of the problem, so it can be fixed.
  • Spare parts can be purchased individually, or we offer a service kit.
View Troubleshooting Guide

Pilot

£13.20
Two different gas types available.  One for the LPG (Propane) burners and one for Mains (Natural gas) burner. Pilot Assembly Guide  
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Ignitor Lead

£4.80 – £6.00
Before replacing your ignitor lead, check first that the existing cable is still attached at the pilot end.  Sometimes the heat can cause the connection to expand and the lead can become detach from the electrode.  
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Ignitor Electrode

£4.80
Replacement Ignitor Electrode Before replacing your ignitor electrode, check first that the existing cable is still attached at the pilot end.  Sometimes the heat can cause the connection to expand and the ignitor lead can become detach from the electrode.
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Valve Handle

£10.80
Replacement Valve Handle.
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Battery Ignitor

£18.00
Upgrade your ignition! Replace your push button piezo ignitor with a more powerful and effective battery powered version. Our new ignitor creates a much stronger spark, which makes lighting your gas fire pit so much easier. This can be retro fitted into all all existing burners and fire pit tables.

Battery powered ignitor retrofit guide

   
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Service Kit

£52.80 – £58.80
Our upgraded service kit now includes a battery powered electronic ignitor to make lighting your gas fire pit that little bit easier. The service kit includes the pilot assembly and bracket, thermocouple, ignitor electrode, ignitor lead & battery powered ignitor. If you are not sure which to choose, please contact us with your serial number. This is the 4 digit number after S/N on the data label by the controls. Service kit installation guide Battery powered ignitor retrofit guide
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Thermocouple

£12.00 – £16.80
Replacement thermocouple. Two different lengths available.  One for the standard connection burners and one for longer connection burner. Thermocouple Replacement Guide
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